Terms and Conditions

Terms and Conditions

Bookings are secured upon receipt of a deposit. By booking, you are entering into the following terms and conditions.

  • Deposits are non refundable. Balances, if made by cheque, must be received a minimum of 7 days prior to the event. Alternatively, the driver can be paid the balance in cash at the start of the hire.
  • Cancellations made less than 14 days prior to the event will be chargeable at the full quoted price.
  • All quoted prices will be based on single pick up and drop off points, unless otherwise requested. The vehicle will not be at your disposal for the duration of the time in between an outbound and return journey.
  • The journey may not be changed (unless by prior arrangement) to that stated. If additional pick up / drop off points are required, these may be possible at cost, but if they are not agreed before the day, it is at the discretion of the driver.
  • In exceptional circumstances, such as vehicle failure, we reserve the right to send an alternative vehicle of similar seating capacity.
  • Our drivers aim to be prompt, and try to take into account the traffic conditions before setting out for any destination. However, we cannot be held responsible for getting passengers to a destination for a required time, as traffic conditions may be unpredictable (This is especially notable when visiting London) Please ensure you allow enough time for the journey when booking the pick up time.
  • Breakages are chargeable at £5 a glass.
  • Excess mess or sickness in the vehicle will incur a fouling charge not exceeding £100.
  • In the event that the vehicle misses any bookings as a direct result of a passenger causing damage either inside or outside of the vehicle, the hirer will be charged the cost of any missed bookings.
  • Breakages and other excess charges must be paid to Black Tie Limos within seven days of the customer being notified. If the payment is not received by the end of the seventh day, the hirer’s card will be charged.
  • Any malicious damage caused to the vehicles will be charged for, and the persons involved will be reported to the police.
  • It is against the law to smoke in our vehicles.
  • Food is not permitted in our vehicles.
  • Excessively rowdy behaviour will not be tolerated.
  • Abusive or threatening behaviour towards the driver will not be tolerated.
  • In the case of airport pickups, the flight number and arrival time must be provided to us in advance. If there are any delays to the flight time, we must be made aware at the earliest opportunity. We will endeavour to work around any delays, though this cannot be guaranteed. The phone number of your driver will be given to you in advance. You must phone the driver as soon as you are off the plane. Black Tie Limousines cannot be held responsible for any delays if the above procedures are not followed.
  • In accordance with VOSA licensing conditions, all journeys must be a minimum of 15 miles between stopping points. This does not apply if you are booking a return journey. Weddings and funerals are also exempt from this condition.
  • In accordance with VOSA licensing conditions, all passengers on board must pay separate fares. By agreeing to these terms and conditions, you are confirming that all members of the party have paid separately. Weddings and funerals are exempt from this condition.
  • By entering into this contract, you are taking responsibility for all people within the vehicle.
  • No persons under the age of 18 may consume alcohol provided by Black Tie Limousines. If any alcohol is included in the hire, the hirer may be asked to show proof of age to the driver. This must be a photocard driving licence or passport. By signing this contract you understand that you are committing an offence by giving alcohol to anyone under the age of 18.
  • Alcohol is not permitted for school proms.
  • If alcohol is included in the hire, your date of birth will be noted on the booking form. It is held for no other purpose, but is required in accordance with licensing conditions.
  • All alcohol sales take place at the time of the booking, which must be a minimum of 24 hours before the hire. Further alcohol cannot be provided during the hire.
  • The supply of alcohol will be limited to 4.5 units per adult travelling in the vehicle in any 1 hire. In the event of this limit being exceeded at the time of ordering, it will be brought to your attention. This is in accordance with licensing conditions.
  • Any extras such as soft drinks, ribbons, balloons etc. are complimentary.
  • In the unlikely event of excessive delays or vehicle failure, a refund may be given at the proprietor’s discretion. In all circumstances, the refund shall not exceed the total cost of the hire. We reserve the right to 20 minutes grace in the event of any delays. Extra time will be made up at the end of the hire.
  • Black Tie (UK) Ltd will not be held responsible for any consequential loss suffered as a result of delays, or failure to complete a journey. 
  • The driver reserves the right to terminate the hire at any time if any of the above conditions are breached. A refund will not be given.

The Following conditions apply specifically to wedding bookings. The above terms and conditions still apply as usual, but for wedding hire, the following take precedence should they overlap with the standard terms.

  • Deposits are non refundable. Balances must be paid a minimum of 28 days prior to the event. Bookings made at short notice, ie. Within 28 days of the wedding, must be paid for in full before the booking is secured, unless otherwise agreed with the booking manager.
  • Any cancellations must be made in writing, or by email. Cancellations cannot be made by telephone. All cancellations will be confirmed by Black Tie Limousines within 7 days. If no such confirmation is received, it cannot be assumed that the notification to cancel has been processed.
  • Cancellations must be made no less than 28 days prior to the wedding. If the booking has been paid for in full, a refund will be given for the amount paid, minus the deposit.
  • Cancellations made less than 28 days prior to the event will be chargeable at the full quoted price.
  • A change of wedding date is seen as a cancellation. If however, the booked vehicle is available on the amended date, any payments made can be transferred, without loss of deposit. An administration charge may be made if any additional changes to the itinerary are made. The revised wedding date must be notified to Black Tie Limousines within 90 days of the cancellation, or the deposit will be forfeited.
  • Deposits are not transferable to other persons or weddings.

Thank you for last Thursday. Everything was great - you made 12 ladies very happy!

Mrs Woodhouse - High Salvington, West Sussex,

Thank you so much for a very prompt and courteous service to Fontwell Park for Ladies Evening. Both your drivers (Peter and Matthew) were very polite and helpful. We will certainly be using your company again.

John, Ferring, West Sussex,

Thanks for providing such a great service on 27th July. Your driver was both polite and professional and made my daughter’s Birthday a moment to remember. Next time I need a big a car, I’ll be right back to you.

Ray, Storrington, West Sussex,

Covering Sussex & the South East
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